1. Introduction
1.1. These Cancellations and Refunds Terms outline the conditions under which customers may cancel a booking or request a refund for services provided by RunwayLink (Pty) Ltd.
1.2. By booking and paying for our services, you agree to abide by these terms and conditions.
2. General Policy
2.1. All cancellations and refund requests must be submitted in writing via email to bookings@runwaylink.co.za
2.2. Refunds will only be issued in accordance with the timelines and conditions outlined in this document.
2.3. The processing of any refund will be subject to verification and approval by RunwayLink (Pty) Ltd.
3. Eligibility for Refunds
3.1. Only confirmed bookings that have been paid in full or partially are eligible for a refund request.
3.2. No refund will be given for services that have already been completed or if the client fails to use the service without prior cancellation notice.
4. Cancellation by the Customer
4.1. Cancellations made more than 72 hours before the scheduled service are eligible for a full refund.
4.2. Cancellations made between 24–72 hours before the scheduled service will incur a 50% cancellation fee.
4.3. Cancellations made less than 24 hours before the scheduled service will not be refunded.
5. Cancellation by RunwayLink (Pty) Ltd
5.1. If RunwayLink (Pty) Ltd cancels the service due to unforeseen circumstances (e.g., severe weather, technical issues, or emergencies), a full refund will be issued, or the customer will be offered the option to reschedule.
5.2. We will not be liable for additional costs such as accommodation, meals, or any other expenses incurred by the customer due to a cancellation.
6. Group Bookings & Special Events
5.1. For group bookings (5 or more passengers) and special events, a minimum of 72 hours’ notice is required for a full refund.
5.2. Late cancellations for group bookings will incur higher penalties as per the specific agreement at the time of booking.
7. Travel Delays & Missed Connections
7.1. RunwayLink will not be responsible for missed flights, trains, or events due to delays caused by traffic, accidents, road closures, or other circumstances beyond our control.
7.2. Passengers are encouraged to book pick-up times that allow for unforeseen delays.
8. Refund Processing
8.1. Refunds will be processed within 7 business days from the date of cancellation approval.
8.2. All refunds will be issued via the original payment method used at the time of booking.
8.3. Bank processing times may vary and are beyond our control.
9. Non-Refundable Services
9.1. Certain special or promotional bookings may be non-refundable, and this will be clearly communicated at the time of booking.
9.2. Prepaid vouchers, discounted packages, and third-party partner bookings may carry their own cancellation and refund policies.
10. Amendments
10.1. RunwayLink (Pty) Ltd reserves the right to update or amend these Cancellations & Refunds Terms at any time without prior notice.
10.2. The version in effect at the time of booking will apply to that booking.
11. Contact for Cancellations & Refunds
For all refund and cancellation requests, please contact:
RunwayLink (Pty) LTD – Bookings Department
Email: bookings@runwaylink.co.za
Tel: +27 (0)73 016 5042