Privacy Policy

Last Updated: 12 August 2025

RunwayLink (Pty) LTD (“RunwayLink,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, website, or communicate with us.

1. Information We Collect

We may collect and process the following personal information:

  • Personal Details – Full name, contact number, email address, residential or pick-up address.

  • Booking Information – Travel dates, times, destinations, special transport requirements.

  • Payment Information – Billing details, bank or card payment details (processed via secure third-party payment gateways).

  • Technical Information – IP address, browser type, and device information collected via cookies or similar technologies.

  • Communication Records – Any correspondence between you and RunwayLink.

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you make a booking, contact us, or complete online forms.

  • Automatically through website cookies and analytics tools when you browse our site.

  • From third parties where legally permitted (e.g., corporate bookings).

3. How We Use Your Information

Your personal information may be used for:

  • Processing bookings and providing shuttle services.

  • Communicating booking confirmations, updates, and customer support.

  • Processing secure payments and issuing invoices.

  • Improving our website, services, and customer experience.

  • Complying with legal obligations.

  • Sending you marketing communications (only with your consent).

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Service providers, such as payment processors or IT support, under strict confidentiality agreements.

  • Law enforcement or regulatory authorities when required by law.

  • Business partners for joint service offerings (with your consent).

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.

6. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your information where legally applicable.

  • Object to the processing of your personal data for certain purposes.

  • Withdraw consent for marketing communications at any time.

7. Security of Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Cookies

Our website uses cookies to improve user experience, track website performance, and personalise content. You can disable cookies in your browser settings, although this may affect site functionality.

9. Changes to This Privacy Policy

RunwayLink may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

RunwayLink (Pty) LTD
Reg. No.: 2025 / 529178 / 07
Email: bookings@runwaylink.co.za
Phone: +27 73 016 5042
Address: 41 Birmingham Road, Lombardy West 2090, Johannesburg, Gauteng, South Africa

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